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Mano Swartz Furs · Heritage retail · AI operations

Connecting a nationwide fur-buying program

I built software for Mano Swartz Furs to manage its nationwide fur-buying program, connecting customer photos, appraisal drafts, follow-up messages, phone enquiries, and returns.

Delivered into an ongoing operating partnership.

What the business needed

The same-day-offer promise depended on reviewing customer photos, drafting replies, and remembering every follow-up by hand.

What I worked on

  1. 01Built an inbox for customer texts and photos, with AI-generated appraisal drafts for the team to review.
  2. 02Connected phone reception, offer follow-up, and return shipping.
  3. 03Added alerts for unusual activity and an assistant that answers questions from the business’s documents.

How the work fits together

This diagram shows the main parts of what I built or connected for this project.

  1. 01SMS inbox and photo intake
  2. 02AI appraisal drafts
  3. 03Owner review queue
  4. 04Voice reception
  5. 05Offer follow-up
  6. 06FedEx returns
  7. 07Alerts and Ask It assistant

KEY DECISIONS

Keep judgment with the team

Use customer photos to draft an appraisal and reply, rather than removing the review step.

Connect the whole journey

Give intake, offers, follow-up, and returns a shared workflow instead of another isolated inbox.

What the project delivered

20,054customer photos deliveredOrganized and returned to the client’s Google Drive, totaling 4.66 GB.
689689 customer enquiry recordsAcross 491 unique callers, live read of the intake sheet, 4 September 2026.
2,076historical offers managedOperating context for the connected buying workflow.

Checks behind the work

These checks describe the software at the recorded point in the project.

1,6271,627 automated software tests passed.Recorded in September 2026 across 63 test files. These checks help detect unintended changes; they are not a guarantee that every problem has been found.
v74main-line voice agent versionThe main phone assistant reached its 74th published revision.

“Technically strong, communication skills on point, and work completed well before the deadline. I highly recommend.”

Richard Swartz, Mano Swartz Inc.

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